Terms of Purchase

Last Updated: November 11, 2026

These Terms of Purchase describe the conditions governing transactions made through the Wexlinn online store, operated by Shaanxi Binruitutong Technology Co., Ltd.

They cover the purchasing process, order verification, payment, product preparation, shipping arrangements, order changes, returns, and refunds.

By submitting an order through our website, you acknowledge these purchasing conditions.

Please also review our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Product Selection and Checkout Review

Before completing a purchase, customers should carefully review their selected products and checkout information.

Please confirm the following:

  • Product names, descriptions, and available options.

  • Selected sizes, colors, patterns, and quantities.

  • Measurements and material information provided on product pages.

  • Any included accessories or accompanying components.

  • Billing details and delivery address.

  • Selected payment method.

  • Shipping charges and final order total.

Customers are responsible for ensuring that the submitted payment method is authorized for use.

Available payment methods, shipping options, and any applicable taxes collected during checkout will be displayed before payment is completed.

2. Order Confirmation and Acceptance

After submitting an order, you will receive an email acknowledging that your purchase request has been received.

This initial email confirms receipt of your order but does not necessarily indicate that the order has been fully accepted or dispatched.

Before accepting an order, we may review:

  • Product availability and inventory.

  • Payment authorization.

  • Shipping eligibility.

  • Submitted customer information.

  • Transaction security.

Unless we expressly confirm acceptance earlier, an order will generally be considered accepted when a shipping confirmation is issued for the relevant products.

If we are unable to fulfill an order because of unavailable inventory, a substantial product listing error, payment authorization failure, suspected fraudulent activity, or another legitimate fulfillment issue, we will notify you.

If payment has already been collected for an order that is subsequently canceled, the applicable refund will be returned to the original payment method within 5–10 business days after cancellation confirmation.

For a complete order cancellation, any original shipping fee paid will also be refunded.

We will not substitute your selected product or increase the agreed purchase price without your approval.

3. Order Preparation and Delivery Services

Wexlinn currently accepts orders for delivery within the United States.

Following payment confirmation, most purchases require 1–3 business days for processing and preparation.

This period may include order verification, product selection, packing, and dispatch coordination.

The available shipping services are:

Standard Shipping

  • Shipping Charge: $5.99 USD.

  • Estimated Transit: 10–15 business days after dispatch.

Free Standard Shipping

  • Qualifying Order Total: $29.00 USD or more.

  • Shipping Charge: Free.

  • Estimated Transit: 10–15 business days after dispatch.

Orders totaling $29.00 USD or more qualify for free standard delivery.

The free shipping offer applies to standard delivery only.

Processing and transit periods are separate. Weekends and applicable public holidays are excluded from business-day calculations.

The available shipping method and final delivery charge will be confirmed during checkout.

Depending on inventory and fulfillment arrangements, orders may be dispatched through our own facilities or third-party logistics providers. The dispatch location may differ from our registered company address.

4. Shipping Notifications and Delivery Support

Once an order has been dispatched, we will send an email containing the available tracking details.

Please allow the carrier sufficient time to register the package and activate tracking information.

If a shipment is delayed beyond its estimated delivery period, tracking information has not changed for an extended time, or a package appears to be missing, contact our support team.

Please provide:

  • Your order number.

  • The email address used at checkout.

  • Your tracking reference, if available.

We will review the shipment information and contact the relevant carrier or fulfillment partner where necessary.

If a package is confirmed lost during transportation, we will arrange an appropriate replacement or refund without additional charges.

If tracking indicates that an order has been delivered but you have not received it, contact us for further investigation.

5. Order Modifications and Cancellation Requests

If you need to change or cancel an order, please email service@wexlinn.com as soon as possible.

Your message should include:

  • Your order number.

  • Your checkout email address.

  • The requested modification or cancellation details.

We will check whether the order can still be updated or stopped before dispatch.

Once product preparation, packing, or other fulfillment activities have progressed, we cannot guarantee that changes can be made.

For cancellations approved before dispatch:

  • No cancellation fee will be charged.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

  • The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

If an order has already been dispatched, customers may request an eligible return after delivery.

6. Return Eligibility and Application

Eligible products may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For returns based on personal preference, clothing and textile products should generally be:

  • Unworn, unused, and unwashed.

  • Maintained in their original condition.

  • Free from stains, odors, and damage caused by use.

  • Accompanied by original tags and packaging where applicable.

Any specific product return restrictions will be communicated where relevant.

To submit a return request, email service@wexlinn.com with your order number, checkout email address, product details, and reason for returning the item.

Photographs may be provided to help us review the product's condition.

Our support team will review your request and provide the applicable return instructions.

Please do not send any product back before receiving return authorization.

The designated return address will be provided after approval.

Our registered company address is not an authorized return destination unless our customer support team specifically confirms otherwise.

7. Product Issues and Return Shipping Responsibilities

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, please notify us with the relevant order details and an explanation of the problem.

We will review the circumstances and provide an appropriate solution, which may include a replacement, refund, or return arrangement.

Verified product-related issues will be resolved without additional cost to the customer.

If the product must be returned, we will arrange a prepaid return method or cover the necessary return shipping expenses.

For preference-based returns, customers are responsible for the return shipping costs.

We do not charge a restocking fee.

The condition requirements for change-of-mind returns do not prevent customers from reporting defective, damaged, incorrect, or materially misdescribed products.

If an order is missing an item or an advertised component, we will investigate the fulfillment records. Confirmed missing items will receive an appropriate replacement or refund solution.

8. Refund Processing and Payment Method

Approved refunds will be issued to the original payment method used during checkout.

The normal refund processing periods are:

  • Returned products: 5–10 business days after receipt and inspection.

  • Approved refunds without a return: 5–10 business days after approval.

  • Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Your bank, card issuer, or payment provider may require additional time to display the refunded funds.

For change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full-order refund is approved because products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping fee paid will also be refunded.

9. Customer Responsibilities and Consumer Protections

Customers are responsible for providing accurate contact, billing, and delivery information when placing an order.

If you notice an error in your shipping details, contact us immediately.

We will check whether the information can be corrected before dispatch, although changes cannot be guaranteed once fulfillment has progressed.

Customers will not be responsible for additional shipping expenses resulting from mistakes caused by our own addressing or fulfillment processes.

Product photographs may show minor variations due to lighting, screen settings, or photography conditions. Such variations do not excuse products that materially fail to match their descriptions.

Nothing in these Terms of Purchase is intended to waive or restrict any consumer right, remedy, or legal protection that cannot lawfully be excluded.

Mandatory consumer protection requirements remain applicable.

10. Purchase Assistance and Business Information

For questions concerning purchases, payments, delivery arrangements, order changes, returns, or refunds, please contact:

Brand: Wexlinn

Company: Shaanxi Binruitutong Technology Co., Ltd.

Email: service@wexlinn.com

Phone: +86 18091793693

Business Address:

Room G229, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

For order-related inquiries, please include your order number and the email address used during checkout.

Our registered company address should not be used as a return destination unless our customer support team has expressly authorized it.