Return & Refund Policy

Last Updated: November 11, 2026

At Wexlinn, we want customers to have a clear and reliable experience when purchasing clothing and textile products.

This policy outlines how to request a return, the condition requirements for returned products, responsibility for return shipping, order cancellations, and refund procedures.

Wexlinn is operated by Shaanxi Binruitutong Technology Co., Ltd.

1. Return Period

Customers may request a return for eligible purchases within 90 calendar days from the delivery date.

To begin the process, please contact our customer support team within the applicable period.

Certain products may have specific return restrictions, which will be communicated where relevant.

Nothing in this policy is intended to limit consumer protections that cannot legally be waived.

2. Return Condition Requirements

For returns based on personal preference or a change of mind, clothing and textile products should meet the following conditions:

• Items should be unworn, unused, and unwashed.

• Products should remain in their original condition.

• Items should be free from stains, odors, or damage caused by use.

• Original tags and packaging should be included where applicable.

• Any supplied accessories or accompanying components should be returned.

• Proof of purchase or a valid order number must be provided.

Products showing damage caused by improper handling, washing, unauthorized alterations, or misuse may not qualify for preference-based returns.

These requirements do not restrict customers from reporting products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

3. How to Submit a Return Request

To initiate a return, email service@wexlinn.com and provide:

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• The reason for your request.

• Photographs showing the item's condition, if available.

Our customer service team will review the information and explain the available options.

Please wait for return authorization and instructions before shipping anything back.

4. Return Destination

Once your request has been approved, we will provide the designated return address and shipping instructions.

The return destination may differ from our registered company address.

Please do not send products to our business address unless our support team has specifically confirmed that it is an authorized return location.

We recommend keeping your return shipping receipt and tracking details until the matter has been resolved.

5. Return Shipping Responsibilities

Returns Due to Personal Preference

If you decide to return an otherwise eligible item because it does not suit your preference or is no longer needed, you are responsible for the return shipping expense.

Original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

We do not apply a separate restocking fee.

Products Arriving Damaged or Incorrect

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, please contact us with your order information and an explanation of the problem.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return arrangement.

Verified product-related issues will be resolved without additional cost to the customer.

If a return is necessary, we will arrange a prepaid return method or cover the required shipping expense.

Please contact us before paying for return postage so we can confirm the appropriate arrangement.

For an approved full-order refund resulting from such an issue, any original shipping charge paid will also be refunded.

6. Missing Items or Product Components

If your package arrives without an ordered product or an advertised component, please notify us with your order number and details of the missing item.

We will check the fulfillment information to determine whether the product was shipped separately or omitted during packing.

Once confirmed, we will arrange an appropriate replacement or refund without additional charges.

You will not be asked to return an item that was never delivered.

7. Order Changes and Cancellations

If you wish to modify or cancel an order, contact service@wexlinn.com as early as possible.

Please provide your order number, checkout email address, and the details of your request.

We will check whether the order can still be stopped or updated before dispatch.

Once fulfillment activities have progressed, modifications or cancellations may no longer be possible.

For cancellations confirmed before dispatch:

• No cancellation fee will be applied.

• The full amount paid will be refunded.

• Any original shipping fee paid will be included.

• The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

If the package has already been dispatched, eligible return requests may be submitted after delivery.

8. Return Inspection and Refund Approval

After an authorized return reaches the designated location, we will inspect the product and review whether it meets the applicable return requirements.

We will notify you once the review has been completed.

If a full refund cannot be approved, we will explain the reason.

Approved refunds will be issued to the original payment method used at checkout.

9. Refund Processing Period

The usual processing periods are:

• Approved returns: 5–10 business days after the returned product is received and inspected.

• Refunds without a return: 5–10 business days after approval.

• Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount.

10. Refunds That Have Not Appeared

If your refund has not appeared within the expected period:

1. Check the account or payment method used for the original transaction.

2. Contact your bank or payment provider to ask whether the refund is still being processed.

3. If the funds remain unavailable, contact service@wexlinn.com with your order number.

Please do not include passwords, verification codes, or complete payment card information in your message.

11. Consumer Protection

This policy does not exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.

Any mandatory consumer protections under applicable law remain unaffected.

12. Customer Support and Company Information

For questions regarding returns, refunds, exchanges, or order cancellations, contact:

Brand: Wexlinn

Company: Shaanxi Binruitutong Technology Co., Ltd.

Email: service@wexlinn.com

Phone: +86 18091793693

Business Address:

Room G229, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

Please include your order number and checkout email address when contacting us.

Our registered company address is not an authorized return destination unless our support team has expressly approved it.