Shipping & Delivery Policy

Last Updated: November 11, 2026

Wexlinn aims to provide a straightforward delivery experience, with clear information about shipping costs, order preparation, estimated transit periods, and shipment assistance.

This policy applies to orders placed through our online store and delivered within our current service area.

Wexlinn is operated by Shaanxi Binruitutong Technology Co., Ltd.

1. Shipping Destinations

We currently accept orders for delivery to customers in the United States.

Available delivery services depend on the destination address and the products included in the order.

Please check your delivery information carefully before submitting payment, including your street address, apartment or unit number, city, state, and ZIP code.

2. Shipping Methods and Rates

We currently provide the following two shipping options.

Standard Shipping

  • Delivery Charge: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

Free Standard Shipping

  • Minimum Order Amount: $29.00 USD.

  • Delivery Charge: Free.

  • Estimated Transit Time: 10–15 business days after dispatch.

Orders with a qualifying merchandise total of $29.00 USD or more receive free standard shipping.

The free shipping offer applies to standard delivery only.

The applicable shipping method and final charge will be displayed during checkout before payment is completed.

3. Order Processing Schedule

Most orders require 1–3 business days to prepare after payment confirmation.

The preparation process may include:

  • Reviewing order and payment details.

  • Confirming product availability.

  • Preparing the selected clothing or textile products.

  • Packing the items for transportation.

  • Coordinating shipment dispatch.

Processing time is not included in the estimated carrier transit period.

Weekends and applicable public holidays are excluded from business-day calculations.

If an inventory or operational issue affects the expected preparation schedule, we will contact you with an update and explain the available arrangements.

4. Estimated Delivery Timeline

The following schedule summarizes our normal delivery arrangements.

Shipping Method Processing Transit After Dispatch
Standard Shipping 1–3 business days 10–15 business days
Free Shipping 1–3 business days 10–15 business days

These periods are estimates, not guaranteed arrival dates.

Carrier capacity, weather, public holidays, transportation disruptions, and local delivery conditions may affect the actual arrival time.

5. Fulfillment and Dispatch Locations

Depending on stock availability and operational arrangements, orders may be prepared at our own facilities or through third-party fulfillment partners.

The dispatch location may differ from our registered company address.

Serving customers in the United States does not necessarily mean that every parcel is shipped from a warehouse located within the United States.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send an email containing the available shipment tracking information.

Please allow time for the carrier to receive and scan the package before tracking updates become visible.

If tracking details have not arrived or the shipment status has remained unchanged for an extended period, contact service@wexlinn.com.

Please provide:

  • Your order number.

  • Your checkout email address.

  • Your tracking number, if available.

Our team will review the shipment information and help you understand the next steps.

7. Delivery Address Corrections

If you discover an error in your delivery address after placing an order, please contact us immediately.

We will check whether the information can be corrected before dispatch.

However, changes cannot be guaranteed once the fulfillment process has progressed or the package has been transferred to the carrier.

If an unsuccessful delivery results from inaccurate information provided by the customer, we will review the circumstances and explain any applicable additional expenses before proceeding.

Customers will not be charged extra shipping fees for addressing or fulfillment errors caused by our own operations.

8. Delayed Shipments

If your package has not arrived within the estimated delivery period, please email service@wexlinn.com.

Include your order number and tracking information so we can investigate the delay.

We will review the available shipping records and contact the carrier or fulfillment partner when necessary.

Our support team will communicate the available resolution based on the circumstances.

9. Lost or Missing Packages

If your tracking information suggests that a parcel may have been lost or has stopped moving for an unusually long period, please contact our support team.

We will investigate the situation with the relevant carrier or fulfillment partner.

If the shipment is confirmed lost during transportation, we will arrange an appropriate replacement or refund without additional cost.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping fee paid will also be refunded.

10. Delivered Status but Package Not Received

If the carrier reports that your package has been delivered but you cannot locate it, we suggest checking:

  • Your mailbox, porch, front entrance, or other delivery areas.

  • Your building's reception desk or parcel room.

  • Whether a family member, household member, or neighbor accepted the package.

  • Any delivery notification or photograph supplied by the carrier.

If the package remains missing, contact us with your order number and tracking information.

We will review the available delivery records and assist with further investigation.

A delivery confirmation alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Packages and Products

If a clothing or textile product arrives damaged, please contact our customer support team.

Provide your order number, a description of the issue, and photographs of the product and packaging where available.

We will review the circumstances and offer an appropriate solution, which may include a replacement, refund, or return arrangement.

For verified product-related issues, the resolution will be provided without additional cost.

If the item must be returned, we will arrange or cover the necessary return shipping.

12. Refused or Undeliverable Shipments

If a package is refused or returned to the fulfillment provider because delivery could not be completed, please contact our support team.

We will review the reason for the unsuccessful delivery and explain the available options.

Where the issue results from incorrect customer-provided information or a refusal unrelated to a product or service problem, additional shipping or return expenses may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before an arrangement is made.

If the problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing delivery does not automatically initiate a refund. Please follow the procedures in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you want to cancel an order, contact us as early as possible so we can check whether dispatch can still be stopped.

For a cancellation confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after the applicable cancellation confirmation, return inspection, or refund approval.

Your financial institution may require additional time to display the funds.

14. Contact and Business Information

For questions about shipping, delivery estimates, tracking, or fulfillment, please contact:

Brand: Wexlinn

Company: Shaanxi Binruitutong Technology Co., Ltd.

Email: service@wexlinn.com

Phone: +86 18091793693

Business Address:

Room G229, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

When contacting us about an existing shipment, please include your order number and checkout email address.