Frequently Asked Questions

Shipping & Delivery

Where Can I Place an Order?

Wexlinn currently offers delivery to customers in the United States.

Available shipping options and charges depend on the destination address and will be displayed during checkout.

What Delivery Options Are Available?

We currently offer two shipping methods:

Standard Shipping

  • Shipping Cost: $5.99 USD.

  • Estimated Delivery: 10–15 business days after dispatch.

Free Shipping

  • Minimum Order Value: $29.00 USD.

  • Shipping Cost: Free.

  • Estimated Delivery: 10–15 business days after dispatch.

Orders totaling $29.00 USD or more qualify for free standard shipping.

How Long Does It Take to Process an Order?

Most orders require 1–3 business days for preparation after payment confirmation.

This period covers order verification, product preparation, packaging, and dispatch arrangements.

Please remember that processing time and shipping transit time are calculated separately.

Weekends and applicable public holidays are not included in business-day calculations.

How Can I Check My Shipment?

Once your order has been dispatched, we will send a confirmation email with the available tracking details.

Carrier tracking information may take some time to appear after the initial handover.

If you have not received your tracking number or your shipment status has not changed for an extended period, email service@wexlinn.com.

What Happens If My Package Is Lost or Delayed?

Contact our support team with your order number and tracking information.

We will review the shipment records and contact the relevant carrier or fulfillment partner where necessary.

If a shipment is confirmed lost during transit, we will provide an appropriate replacement or refund without additional charges.

Products & Orders

How Can I Choose the Correct Size?

Please review the size information and product measurements displayed on the individual product page before purchasing.

If you are unsure about a particular size or product detail, contact our support team before placing your order.

Can Product Colors Look Different in Person?

Product colors may appear slightly different depending on screen settings, lighting conditions, and photography.

We make reasonable efforts to provide representative product images and accurate descriptions.

Can I Change or Cancel My Order?

If you need to modify or cancel an order, contact us as soon as possible.

Provide your order number and checkout email address.

We will check whether the order can still be updated or stopped before dispatch. Once fulfillment has progressed, changes may no longer be possible.

For cancellations confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

  • Refunds will be processed within 5–10 business days after cancellation confirmation.

Returns & Refunds

What Is Your Return Period?

Eligible products can be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

What Condition Must Returned Products Be In?

For change-of-mind returns, clothing and textile products should generally be:

  • Unworn, unused, and unwashed.

  • Free from stains, odors, and damage caused by use.

  • Maintained in their original condition.

  • Returned with original packaging and attached tags where applicable.

These conditions do not prevent customers from reporting items that arrive defective, damaged, incorrect, or materially different from their descriptions.

How Do I Request a Return?

Email service@wexlinn.com with:

  • Your order number.

  • The email address used during checkout.

  • The item you wish to return.

  • The reason for your request.

  • Relevant photographs, if available.

Our support team will review your request and provide the next steps.

Please obtain return authorization before shipping anything back.

Who Pays for Return Shipping?

For returns based on personal preference or a change of mind, customers are responsible for return shipping expenses.

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, we will provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

We do not charge a restocking fee.

How Long Will My Refund Take?

Approved refunds are generally processed within:

  • 5–10 business days after an approved return is received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may need additional time to display the funds.

Where Should I Send My Return?

After your return request is approved, our team will provide the designated return address and instructions.

Please do not send products to our registered business address unless specifically authorized.

Company Information

Who Operates Wexlinn?

Wexlinn is operated by:

Company: Shaanxi Binruitutong Technology Co., Ltd.

Email: service@wexlinn.com

Phone: +86 18091793693

Business Address:

Room G229, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

For faster assistance, please include your order number when contacting us about an existing purchase.